Privacy Policy

clovical (“we,” “us,” “our”) operates the website clovical.in, connecting local boutique clothing shops to online customers. This Privacy Policy explains what personal data we collect, why, and how you can control it.

1. Information We Collect

• Account information: When you log in via Google, we receive your name, email address, and Google profile ID.
• Order information: Name, phone number, delivery address, and pincode, provided when you place an order.
• Payment information: When you pay online, payment is processed by Cashfree Payments. We do not store your card, UPI, or bank details — Cashfree handles this directly and shares with us only the payment status and transaction reference.
• Usage data: Basic technical data such as IP address and browser type, collected automatically for security and site functionality.

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Communicate order and delivery updates
• Verify your identity when you log in
• Share necessary delivery details with our courier partners (Nimbuspost, Shadowfax) to ship your order
• Improve our website and prevent fraud

3. Who We Share Data With

We share data only where necessary to fulfil your order:

• Cashfree Payments — to process online payments
• Nimbuspost / Shadowfax — to deliver your order (name, phone, address)
• Google — to authenticate your login

We do not sell your personal data to third parties.

4. Data Retention

We retain your account and order data for as long as your account is active. Order and payment transaction records may be retained for a longer period where required for accounting, tax, or legal purposes, even after a deletion request, in line with applicable law.

5. Your Rights

You may request access to, correction of, or deletion of your personal data by emailing us at eclovical@gmail.com. We will respond to and process your request within a reasonable time, except where certain records must be retained as described above.

6. Security

We take reasonable technical and organizational measures to protect your data, including secure authentication and not storing sensitive payment details on our own servers.

7. Cookies

We use cookies for login sessions and site functionality. See our Cookie Policy for details.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

9. Contact Us

For any questions or requests regarding this policy, contact us at eclovical@gmail.com.